• Return & Refund Policy

    Return Eligibility
    We accept returns within 30 days of receiving your order under the following conditions:

    • The item must be unused, undamaged, and in its original packaging with tags attached.
    • If the item is defective or damaged during shipping, please provide photos as proof of the issue.

    Non-returnable Items
    The following items cannot be returned:

    • Used or damaged items, unless the damage is due to a quality issue.
    • Sale items, custom-made products, or personalized products (unless there is a quality issue).

    Return Process
    To initiate a return:

    • Request a Return: Contact our customer service team at support@worldsoccers.shop, including your order number and reason for the return.
    • Return Confirmation: We will respond within 1-2 business days to confirm your return request.
    • Return Instructions: After confirmation, we will send you the return address and further instructions.
    • Return Shipping: Ship the item back within 15 days after receiving return confirmation and provide a tracking number.

    Return Shipping Costs

    • If the return is due to a quality issue or an incorrect item being sent, we will cover the return shipping costs.
    • If the return is due to personal reasons (e.g., change of mind) and the order has not been canceled, you will be responsible for the return shipping costs.

    Restocking Fee
    We do not charge restocking fees.

    Refunds

    • Once we receive and inspect your returned item, we will notify you whether the return has been approved.
    • If approved, we will process a refund to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
    • If you have not received your refund within 15 business days, please contact our customer service team at support@worldsoccers.shop.

    Order Cancellation
    Orders can be canceled under the following conditions:

    • Free Cancellation Timeframe: Orders can be canceled free of charge within 24 hours after payment.
    • Cancellation Request: To cancel, please email or call us with your order number.
    • Shipped Orders: If the order has already shipped, cancellation is not possible. Please follow the return process after receiving the item.

    Contact Information

    For any questions or concerns, please reach out to us:

    • Address: 2700 Park Ave, Tustin, CA 92782
    • Phone: +1 714-338-1933
    • Email: support@worldsoccers.shop
    • Business Hours: 6:00 AM – 8:00 PM (EST), Monday – Friday (Closed on Saturday and Sunday)